Book AppointmentTerms and Conditions
Beorga Center by Dr. Sedeeq Basheer GmbH — As of: September 2026
1. Scope of Services
Beorga Center provides services in the areas of beauty, cosmetics, aesthetic consulting, skin analysis, consultation sessions, preparation and coordination of aesthetic treatments, appointment reservations, in-person and online consultations, as well as expressly agreed brokering and coordination services. Deviating conditions apply only if expressly agreed in text form.
2. Distinction of Medical Services
Beorga Center itself only provides services that it is legally and professionally authorized to perform. Medical examinations, diagnoses, informed consent discussions, and treatments are provided exclusively by the treating licensed physician or a legally independent medical institution.
For medical services, a separate treatment contract is concluded directly with the treating person or institution. Unless expressly agreed otherwise, Beorga Center acts only in an organizational, advisory, brokering, or coordinating capacity. It does not owe the medical treatment or a specific medical or aesthetic result.
Medical informed consent, indication, and treatment decisions are the sole responsibility of the treating physician.
3. Contract Conclusion and Appointment Arrangements
Appointments can be requested via WhatsApp, Instagram, phone, email, or in person. A non-binding inquiry does not constitute a contract. A contract is concluded once Beorga Center confirms the appointment or service or begins its performance.
Confirmations may be given orally or in text form. When booking, complete and accurate information must be provided; changes to contact details must be communicated without delay.
4. Prices and Payment Terms
The prices communicated at the time of contract conclusion apply. For consumers, prices include statutory value-added tax where the service is subject to VAT.
Payments may be made via PayPal, credit card via Stripe, SumUp, bank or real-time transfer, or cash, depending on the agreement. The amount is due at the communicated time.
For larger, particularly preparation-intensive, or externally coordinated services, a reasonable deposit may be required.
Costs for medical treatments, medications, clinic, anesthesia, laboratory, overnight stays, transfers, or other third parties are only included if expressly stated in the offer or contract.
5. Reservation Fee
A fee of 50.00 euros may be required for a binding reservation. The reservation generally becomes binding only after payment is received. The fee is credited toward the booked service if this was confirmed at the time of appointment.
If Beorga Center cancels the appointment and no suitable alternative is arranged, the fee will be refunded. With timely rescheduling, it may be transferred once to an alternative appointment, unless otherwise agreed.
6. Consultation Fees
Unless otherwise agreed, the online consultation costs 30.00 euros and the in-person consultation 55.00 euros. Of the in-person consultation fee, 45.00 euros may be credited toward a subsequent treatment if expressly confirmed.
A credit is not payable in cash and is non-transferable. The consultation fee is also owed if the client subsequently decides against treatment. It compensates the consultation provided and not the conclusion of a later treatment contract.
7. Appointment Cancellations and Rescheduling
Treatment appointments booked through our website are subject to the cancellation and refund terms below, including free cancellation up to 24 hours before treatment begins.
8. Delays
In case of late arrival, there is no right to an extension. Where possible, the treatment is carried out in the remaining time. If safe or proper performance is no longer possible, the appointment may be interrupted or rescheduled. A cancellation fee may only be charged under the conditions of section 7.
9. Cancellation by Beorga Center
Beorga Center may cancel or reschedule appointments for good cause, in particular due to illness or absence of the performing person, technical disruptions, unforeseeable operational events, lack of professional feasibility, or force majeure. It will inform without delay and offer alternatives where possible.
Amounts already paid will be transferred or refunded for services not yet rendered. Further claims are governed by law.
10. Duties to Cooperate
The client must provide all information necessary for safe performance completely and truthfully. This may include allergies, intolerances, illnesses, infections, pregnancy, breastfeeding, medications, clotting disorders, previous treatments or surgeries, skin conditions, implants, and medical particularities.
Pre- and post-treatment instructions must be followed. Beorga Center or the performing professional may refuse or discontinue if information is missing, health risks exist, or safe performance is not guaranteed. For medical services, the treating physician decides exclusively.
11. Treatment Results
Cosmetic and aesthetic results vary individually and depend in particular on skin condition, age, lifestyle, metabolism, aftercare, and physical predisposition. A specific result, specific durability, or complete freedom from defects is only owed if expressly and validly agreed.
Before-and-after photos are not a guarantee of success. Statutory rights for defective contractual performance remain unaffected.
12. Treatment by Cooperation Partners
If a service is provided by an independent cooperation practice, clinic, physician, or other service provider, the contract for that service is concluded directly with that partner. Beorga Center is not liable for their independent medical or professional services unless there is own statutory responsibility.
It remains responsible for its own advisory, brokering, and coordination duties. Contract partners and cost allocation are communicated before commissioning chargeable services.
13. Performance at Other Locations
Services may, by agreement, take place at other locations, in cooperation practices, clinics, or surgical centers. The location is stated in the confirmation, offer, or contract. In case of changes for good cause, timely information is provided. An unreasonable change entitles the client to cancel the affected service free of charge.
14. Minors
Contracts with minors are generally only concluded with the consent of legal guardians. For treatments, their personal presence or written consent may be required. Stricter legal provisions remain unaffected. Proof of age and identity may be requested.
15. Vouchers
Where offered, vouchers may be redeemed for Beorga Center services within the statutory limitation period. Cash payout is not provided; statutory repayment and withdrawal rights remain unaffected. Vouchers for medical services are only offered or redeemed to the extent permitted by professional and therapeutic advertising law.
16. Right of Withdrawal for Distance Contracts
Consumers generally have a statutory right of withdrawal for contracts concluded exclusively via distance communication means, unless an exception applies. Separate instruction is provided on this.
If the service is to begin before the end of the withdrawal period at the express request of the consumer, the early start must be expressly requested. The right of withdrawal for services generally expires only after complete performance, express consent to the early start, confirmation of knowledge of the expiry, and fulfillment of further statutory requirements. In case of effective withdrawal after the start, statutory compensation for the rendered portion may apply.
17. Liability
Beorga Center is liable without limitation for intent and gross negligence, injury to life, body, or health, under the Product Liability Act, for expressly assumed guarantees, and in other cases of mandatory liability. For slight negligence in breach of essential contractual obligations, liability is limited to the typical, foreseeable damage.
Statutory rights remain unaffected. Beorga Center is not liable for disadvantages resulting from concealed essential health information, false information, or failure to follow binding pre- and post-treatment instructions, insofar as these circumstances caused the damage.
18. Complaints
Complaints should be communicated as promptly as possible so that a professional review and, if necessary, a follow-up appointment can be offered. After a treatment, no self-initiated measures may be taken without professional consultation if health risks could arise.
In urgent medical emergencies, the medical on-call service at 116117 or the emergency service at 112 must be contacted. Statutory rights are not restricted.
19. Payment Default
In case of payment default, statutory provisions apply. Beorga Center may demand legally permissible default interest and necessary reminder costs. A reminder flat rate is only charged to the extent of the actually expected and legally permissible expense. Proof of lesser or no damage remains permissible.
20. Data Protection and Confidentiality
Personal data is processed in accordance with the privacy policy at www.beorgagmbh.de and statutory provisions. Where data must be transmitted to physicians, clinics, or cooperation partners for brokering, coordination, or treatment, this is done only on a suitable legal basis and — where required — with express consent or release from confidentiality.
21. Consumer Dispute Resolution
Beorga Center is not obligated and currently not willing to participate in dispute resolution proceedings before a consumer arbitration board. Statutory options for out-of-court or judicial enforcement remain unaffected.
22. Applicable Law
The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as mandatory consumer protection provisions of their habitual residence are not overridden. A jurisdiction is agreed with them only to the extent legally permissible.
23. Final Provisions
Individual agreements take precedence. Should individual provisions be wholly or partially invalid or become so, the validity of the remaining provisions remains unaffected. The statutory provisions apply in place of the invalid provision.
Stornierungs- und Rückerstattungsbedingungen
Beorga Center by Dr. Sedeeq GmbH
§ 1 – Terminbuchung
Über unsere Website gebuchte Behandlungstermine werden mit der verbindlichen Buchungsbestätigung vereinbart. Die Bezahlung kann über die auf unserer Website angebotenen Zahlungsmethoden erfolgen.
§ 2 – Kostenfreie Stornierung
Kunden können ihren Behandlungstermin bis spätestens 24 Stunden vor dem vereinbarten Behandlungsbeginn kostenfrei stornieren.
Bereits geleistete Zahlungen werden in diesem Fall vollständig erstattet.
§ 3 – Kurzfristige Stornierung und Nichterscheinen
Bei einer Stornierung weniger als 24 Stunden vor dem vereinbarten Behandlungstermin oder bei Nichterscheinen behalten wir uns vor, gesetzlich bestehende Vergütungs- oder Schadensersatzansprüche geltend zu machen.
Ein Anspruch besteht ausschließlich, soweit die gesetzlichen Voraussetzungen im jeweiligen Einzelfall erfüllt sind.
Dabei werden insbesondere ersparte Aufwendungen, eine anderweitige Vergabe des Termins sowie sonstige gesetzlich vorgeschriebene Anrechnungen berücksichtigt.
Es erfolgt keine automatische Berechnung pauschaler Stornierungsgebühren.
§ 4 – Rückerstattung und Zahlungsgebühren
Besteht ein Anspruch auf Rückerstattung, erfolgt diese grundsätzlich über das ursprünglich verwendete Zahlungsmittel.
Bei einer gesetzlich geschuldeten vollständigen Rückerstattung werden keine Bearbeitungsgebühren oder PayPal-Transaktionsgebühren vom Erstattungsbetrag abgezogen.
Gesetzliche Rückzahlungsfristen bleiben unberührt.
§ 5 – Gesetzliches Widerrufsrecht
Soweit Verbrauchern ein gesetzliches Widerrufsrecht zusteht, bleibt dieses uneingeschränkt bestehen.
Die freiwillig eingeräumte Stornierungsmöglichkeit nach § 2 und die Regelungen über kurzfristige Terminabsagen schränken gesetzliche Widerrufsrechte nicht ein.
Gesetzlich vorgeschriebene Widerrufsbelehrungen werden, soweit erforderlich, gesondert bereitgestellt.
§ 6 – Terminabsage durch Beorga Center
Muss ein vereinbarter Behandlungstermin durch Beorga Center abgesagt werden, bieten wir nach Möglichkeit einen Ersatztermin an.
Kommt keine entsprechende Vereinbarung zustande, werden bereits geleistete Zahlungen für nicht erbrachte Leistungen vollständig zurückerstattet.
Weitergehende gesetzliche Ansprüche bleiben unberührt.
§ 7 – Gesetzliche Rechte
Sämtliche zwingenden gesetzlichen Verbraucherrechte bleiben von diesen Bedingungen unberührt.